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Orders
Shop easily and securely at Lush Aura. Track your orders and contact our support for any help.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your payment securely.
Can I change or cancel my order?
Orders can be cancelled only if they haven’t been shipped. Once shipped, cancellations are not possible.
How can I track my order?
After your order is shipped, you’ll receive a tracking number via email to monitor your delivery in real-time.
Shipping & Returns
Not satisfied? Request a refund within 14 days for unused or unopened products — hassle-free and easy.
What is your refund policy?
You can request a refund within 14 days of receiving your order for unused and unopened products in their original packaging.
Are shipping fees refundable?
Shipping charges are non-refundable. Refunds are issued only for the product price.
How long does it take to get a refund?
Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned product.
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery. We will verify the issue and provide a replacement or refund at no extra cost.
Get in Touch with Lush Aura Makeup
We’re Here to Help You Glow?
Reach out anytime — our team is ready to assist and ensure your experience is smooth and enjoyable.